Winbox Help – Fast Answers & Customer Support

1. Why Join Winbox

Winbox is a safe, secure, and registered trademark, located at 30, Ghar Id-Dud Street, Sliema SLM1572, Malta. It is regulated and licensed by the Government of Curacao and operates under the Master License of Gaming Services Provider, N.V. #365/JAZ. Winbox offers a distinguished and state-of-the-art Live Dealer Casino, Sports, Keno, Lottery, and more. You can experience truly exciting gaming with attractive promotions, bonuses, high rebates, and a comprehensive loyalty program.

2. How do I open an account with Winbox ?

Just click here which you will be guided with easy steps and your way for more exciting experience.

3. What is UID ?

A UID is your account's username, similar to your name. Its purpose is to protect the accounts of most user groups, prevent misuse and fraud by malicious users, and provide a secure experience for everyone.

Note: The UID account cannot be changed.

1. How to top up ?

Step 1: Log in to WINBOX, then navigate to “Me” > “Wallet” > “Top Up”.

Step 2: Select a bank that is convenient for your deposit or transfer.

(Note: The chosen bank will be linked to your account and cannot be changed immediately.)

Step 3: Check the box to agree to the terms, then click “Next”.

Step 4: Enter the amount you wish to recharge and click “Submit”.

Step 5: Click the (+) icon to upload a deposit or transfer document, then click “Submit” again.

Wait for the system to verify your information. If all steps are followed correctly, the recharge will be completed within 5 minutes.

Note: WINBOX may periodically change the bank account name and number. Ensure that your deposit or transfer is made to the correct current bank account.

2. How to withdraw ?

Step 1: Log in to WINBOX, then go to “Me” > “Wallet” > “Withdraw”.

Step 2: Enter the amount you wish to withdraw and click “Submit”.

(Note: Please double-check your bank account information for accuracy. The company will not be responsible for any loss.)

Wait for the system to verify the withdrawal amount and details. The withdrawal will be completed within approximately 10-20 minutes.

3. How long will I receive my money?

For your account security and in line with our established procedures, once we have received and processed all necessary information in accordance with the Winbox withdrawal policy, your withdrawal request will be forwarded to our designated team for efficient handling. Withdrawals will be processed within the following time frames:

Processing time : Approximately 25 minutes

Reflection in your bank account : Dependent on your bank's processing time

Please note:

- All transactions are subject to your bank's processing times and policies.

- If you do not receive your funds within the expected timeframe, please contact customer service support.

1. How do I join a promotion ?

Winbox’s promotions may be presented in the Winbox App, Website Popup or via Email, keeping you updated with our latest offers. Alternatively, you can visit our Promotions page to explore the current offers and choose the ones that interest you, or contact Customer Service for further inquiries. Please ensure you read the terms and conditions to be eligible.

Notes:
To avoid being ineligible or missing out on great deals, every member must claim their promotions according to the instructions provided before the promotion expires to enjoy Winbox’s highest benefits.

1. Is Winbox Website compatible to any version of phone and browser?

As long as your mobile device has Wi-Fi or 3G/4G/5G capability and a compatible browser (such as Chrome, Firefox, Safari, IE, and others), you will be able to access the mobile version of winbox-my1.com.

2. Does Winbox have a mobile application ?

Yes ! We do have Official Winbox Mobile app for your best experience. Below is the link to download our Winbox App

For IOS user - https://88winbox.net/winbox-my.com/redirect/winbox/ios-m

For Android user - https://88winbox.net/winbox-my.com/download-apk/winbox/apk-m

Once you have downloaded the app, there might be surpirse event such as free credits waiting for you. Should you have any doubts regarding the app's installation, click HERE to view the installation guide of Android & iOS.

3. What are the minimum requirements for installing the Winbox App ?

For Android:

Operating System : Android 5.0 (Lollipop) or higher
Storage Space : At least 50 MB of free space (actual requirement may vary based on the app size)
Internet Connection Required for downloading the app from the Google Play Store
Google Play Services : Ensure that Google Play Services are updated
RAM : At least 1 GB of RAM

For iOS:

Operating System : iOS 11.0 or higher
Storage Space : At least 50 MB of free space (actual requirement may vary based on the app size)
Internet Connection : Required for downloading the app from the Apple App Store
Apple ID : A valid Apple ID to download and install apps from the App Store
Device : Compatible with iPhone, iPad, and iPod touch

These requirements ensure that your device can handle the basic functionalities of a simple app, providing a smooth installation and user experience.

1. Live Casino

a. How can I be sure that Winbox Live Casino is fair?
Winbox is Asia’s leading brand, fully safe, secure, and a Registered Trade Mark. The brand and registered business are located at 30, Ghar Id-Dud Street, Sliema SLM1572, Malta. It is regulated and licensed by the Government of Curacao, operating under the Master License of Gaming Services Provider, N.V. #365/JAZ. This ensures security and fairness, with all transactions being monitored.

b. Return To Player (RTP)
Winbox is regulated to ensure fairness for all members. The Return to Player percentage (RTP%) measures the returns awarded by a game as a percentage of all bets made. The table below describes the theoretical average RTP for each game. These values are based on mathematical calculations of game design, including all possible outcomes and influencing factors such as the number of decks. They represent the expected average performance of the game over time, based on historical records and may not necessarily indicate future payouts.

c. What would happen if a dealer makes a mistake?
In the unlikely event that a dealer makes a mistake, the Winbox casino Pit Boss will be called to adjudicate the situation. If the game can be continued, it will resume fairly. Otherwise, the game will be canceled and all bets will be returned.

d. Can my bets be reversed or canceled?
No. All bets placed are final and cannot be reversed or canceled.

How many Live Casino providers does Winbox offer?
Winbox offers all the famous live casino games as listed in the table below:

AE Sexy
Hot Road
BG Gaming
SV888
Asia Gaming
PlayTech
Evolution

2. Slots

How many slot games does Winbox provide, the list is as below :

Lucky365
PokerWin
JDB
Monkey King
Play8
Acewin
SpadeGaming
Pragmatic Play
JILI
Kingmidas
Mega888

3. Sports

a. What is Sports?
Sports betting is a widely known and popular option among many enthusiasts. Winbox currently offers sports betting through three providers, each offering a variety of betting types.

b. Is there a minimum or maximum bet limit?
In the sportsbook, there are generally minimum and maximum bet limits that vary depending on the event or match involved. Winbox advises checking the rules and bet limit table for each game and bet type before placing any bets.

c. Eligible to claim sign-up bonus?
New members can claim one (1) Sign-Up bonus during their first deposit and fund transfer into a selected wallet. Existing members who have previously claimed this bonus are not eligible to claim it again.

d. Can my bets be reversed or canceled?
No. All bets placed are final and cannot be reversed or canceled.

How many Sportsbook providers does Winbox offer?
Winbox offers all the famous Sportsbook as listed in the table below:

Maxbet
BTI
RCB988
SV888
CMD368
SBOBET
9Wickets
E1 Sports

4. Lottery

We offer a variety of online 4D lottery betting options from companies such as Magnum 4D, Damacai, ToTo 4D, Singapore, Sabah, STC, Cashsweep, and LUCKY HARI HARI.

4D is a popular lottery draw game in Malaysia and Singapore. A 4D lottery ticket consists of a combination of numbers from 0000 to 9999, providing a total of 10,000 different four-digit numbers. If your chosen four-digit number matches the winning number in the 4D results, you win the draw. In Malaysia, 4D lottery shops are widespread. However, placing bets can be tedious as you need to locate these shops and place your bets individually with each company, all before 7 PM. To bet on 4D lotto conveniently anytime and anywhere, you should try EKOR. EKOR offers higher winning 4D odds and allows you to place your bets easily using your mobile device.

1. Why can't I login to Winbox Website ?

Please ensure that you are logging in from a non-restricted country. Additionally, clear all your cookies and cache, close your browser, then reopen it and try again.

If your login attempt is still unsuccessful, double-check that you have entered the correct information and try again. If you are still unable to log in, please contact Winbox's Customer Service Support via Live Chat.

2. Technical Safety

Different kinds of aspects regarding technical safety are crucial, and therefore, Winbox has established major precautions as follows:

1. Physical Safety : Our servers are housed in highly protected premises, and all employees have undergone security clearance.
2. Security Breach Protection : Our servers are safeguarded by a robust firewall system.
3. Data Integrity : All communication between your browser and our servers is encrypted to ensure data integrity.

3. Desktop Compability

Recommended Operating Systems, Browsers, and Adobe Flash for Winbox

Screen Resolution

For optimal use of the website, ensure your screen resolution is set to 1024 x 768 or higher. Refer to the Optimum Screen Resolution guide to check and adjust your screen resolution if needed.

Windows 7, Vista

Internet Explorer 7 or later (download IE 9)
Mozilla Firefox 2.0.0.20 or later
Opera 9.01 or later (download Opera 11.51)
Google Chrome (download Google Chrome)

Windows XP

Internet Explorer 7 or later (download IE 9)
Mozilla Firefox 2.0.0.20 or later
Opera 9.01 or later (download Opera 11.51)
Google Chrome (download Google Chrome)

Windows 2000

Internet Explorer 5.5 or later (download IE 6)
Mozilla Firefox 2.0.0.20 or later
Opera 9.01 or later (download Opera 11.51)

Windows ME, 98

Internet Explorer 5.5 or later (download IE 6)
Mozilla Firefox 2.0.0.20
Opera 9.01 or later (download Opera 11.51)

Mac OS X 10.4 or later

Safari 2.0.3
Mozilla Firefox 2.0.0.20 or later
Google Chrome (download Google Chrome)

Mac OS X 10.3 or earlier

Mozilla Firefox 2.0.0.20

Adobe Flash

Winbox advises using Adobe Flash version 9.0.115 or later. To check your Adobe Flash Player version, click 'Check my Flash version.' This will open a pop-up window advising if you have the required version of Adobe Flash Player installed or prompting you to install and run the latest version of Flash, which is strongly recommended.

Note:

Some features may be missing if you are using Internet Explorer 8 or lower due to limited support from Microsoft for the latest versions of HTML5, CSS3, jQuery 2.0, etc. Therefore, please use a higher version of Internet Explorer for full functionality.

Terms and Conditions

This page contains information explaining your rights in accessing and using The Company website.

The Terms and Conditions relating to the games and promotions available on the Site will be kept up to date and are incorporated herein by reference.

1. Definitions

1.1 Terms and Conditions Overview

The following provisions define the terms and conditions that govern your access and participation in any "play for real" services provided by The Company, referred to as "The Company," "we," "our," or "us" as the context requires. These provisions are intended to be read in conjunction with the "Betting Rules," "Privacy Policy," and any other Terms and Conditions governing the use of the Services and Website(s) and the Information comprised therein (collectively these "Terms and Conditions").

1.2 Definitions

"Games": The internet gaming system accessible and/or offered on the Site. "Betting" or "bet(s)" for the purpose of these Terms and Conditions includes, without limitation, wagering, gaming, and gambling conducted in relation to any and/or all of the Service(s) offered on the Website(s).

"Device(s)": Any application access devices, including but not limited to personal computers, laptops, mobile phones, personal digital assistants, PDA phones, and hand-held devices employed for the use of the Website(s) and Services.

"Software": Any computer program, data file, or any other content (including any user information relating to the foregoing) that is required to be installed on your Device to enable you to use and access the Website(s) and Services.

"Sportsbook": The internet gaming system accessible and/or offered as part of the Website and all related services and online gaming activities.

"Services": The Software and Games together made available from time to time.

"Your account or Account": An account opened by you to be used to manage the payment of funds in relation to your use of the Website and Services.

2. Use of Site

2.1 Eligibility to Play

You can only play the Games for money if you meet the following criteria:
- You are 18 years of age or older.
- You have reached the legal age to play the Games in your country of access.

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St. Maarten, Statia, the U.S.A or its dependencies, or the United Kingdom. We reserve the right to refuse customers from any other countries in addition to the aforementioned jurisdictions at our discretion.

2.2 Consequences of Ineligibility

If you are not entitled to participate, Winbox reserves the right to:
- Immediately prevent your participation in Games and withdraw your account.
- Report you to the relevant authorities.

2.3 Registration Agreement

By clicking on the relevant "JOIN AND REGISTER" button during your registration, you acknowledge and accept that:
- You are at least 18 years of age and legally capable of entering into binding contracts, including these Terms and Conditions.
- You have read, fully understood, and accepted these Terms and Conditions.
- These Terms and Conditions constitute a legally binding agreement ("Agreement") between you and Winbox regarding the use of the Services.

2.4 Account Restrictions

You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights, and/or claims in connection with these assets, whether legal, commercial, or otherwise. The prohibition on such transfers also includes, but is not limited to, encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation, and/or association in any way, shape, or form.

3. Modification

3.1 Amendments to Terms and Conditions

We reserve the right to amend, update, and modify these Terms and Conditions without prior notice, at our sole discretion. The amended, updated, or modified Terms and Conditions shall become effective upon publication on the Website(s). Continued use of, access to, and participation in the Services on or through our Website(s) and Device(s) after such publication constitutes your acceptance of the modified or updated Terms and Conditions.

3.2 Responsibility to Stay Informed

You acknowledge and agree that it is your sole responsibility to check, read, and understand any amendments, updates, and/or modifications. Winbox does not have an obligation to notify you of such amendments, updates, and/or modifications. If you continue to use the Website after such amendments, updates, and/or modifications, you automatically agree to be bound by them, whether or not you have had notice of, or have read, the relevant amendments, updates, and/or modifications.

4. Intellectual Property

4.1 Use of Information

The information, material, and data provided or made available to you on the Website(s), Services, and/or in any other form, including but not limited to marketing programs and materials, results, statistics, sporting data and fixture lists, odds and betting figures, text, graphics, video, and audio content (the "Information"), belong to Winbox and our licensors. They are meant for your personal and non-commercial use only.

4.2 Restrictions on Use

You may not, in any way or by any means, adapt, copy, modify, reproduce, store, distribute, display, publish, transmit, sell, rent, lease, or license any part or whole of the Website or otherwise make the Information available to any other person, website, or media without our prior consent.

4.3 Intellectual Property Rights

The Software, Services, and Information provided on the Website(s) are protected by copyright, trademarks, and other forms of intellectual and proprietary rights. All rights, title, and interest in and to the Software, Services, and Information on the Website(s) are owned by, licensed to, and/or controlled by Winbox and/or our licensors. You acknowledge that you do not acquire any rights, interests, or licenses to the Software, Services, and Information through your use of the Website(s).

5. Condition of Use

User Warranties and Undertakings

As a condition of using the Services, you warrant and undertake that you shall not use or access the Website(s), Services, Software, and/or the Information for any purpose that is unlawful under any law applicable to you or that is prohibited by and/or in breach of these Terms and Conditions. In particular (and in addition to all other representations and warranties set out in these Terms and Conditions), you warrant and undertake as a condition of your use of the Services:

Personal Use : You are acting on your own behalf and in your personal capacity, not on behalf of another person.
Legal Capacity : You are not restricted by limited legal capacity.
Gambling Addiction : You are not diagnosed or classified as a compulsive gambler.
Legal Age : You are of legal age, 18 or older.
Risk Awareness : You are fully aware of the risk of losing money while using the Services.
Source of Funds : You are not using or depositing money that originates from illegal or unauthorized activities.
Payment Processing : You agree that the Provider or a payment processing company on the Provider's behalf will handle all financial account transactions ("Payment Processor"). You agree that the Payment Processor reserves the right to withhold any payments (deposit & withdrawal) if they have reason to believe or suspect that you may be engaging in or have engaged in any fraudulent, unlawful, or improper activity.
Account Security : You will not allow others to use your account for any criminal or otherwise unlawful activities, including, without limitation, money laundering, under any law applicable to you or us.
Confidentiality : You will keep your username, account number, and password secure, confidential, and protected against unauthorized access or use. You will notify us immediately if you misplace, forget, or lose your account name or password.

6. Registration and Membership

6.1 Membership Application

In order to bet with Winbox, you must complete the application for account opening and membership. We reserve the right to reject your Membership Application without reference to you or assigning any reason whatsoever.

6.2 Accuracy of Information

You represent and undertake that all information supplied when registering and completing the Membership Application is accurate, true, kept up-to-date, and complete in all respects, including your name, sources of funds (including the relevant bank accounts and card numbers), and residential address.

6.3 Confidentiality of Personal Information

We will take reasonable and appropriate measures to ensure that any personal information disclosed to us shall remain confidential. We will not report or disclose your personal data or betting information unless compelled to do so by any applicable laws and regulations.

6.4 Responsibility for Confidentiality

It is your sole responsibility to keep your personal information confidential. We reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments.

6.5 Compliance with Applicable Laws

It is your sole responsibility to ensure that the laws applicable to you do not prohibit you from using and accessing the Website(s) and/or using and participating in the Services.

6.6 Verification of Membership Application

We reserve the right to request further evidence of identification and age from you to verify your Membership Application (e.g., valid picture identification). If there is any change to your information details, you shall notify us of the relevant change immediately.

6.7 Additional Security Checks

We reserve the right to confirm your name and address by post. Winbox may, at our discretion, undertake additional security checks against any information that you provide. You agree that upon request by Winbox, you will provide any additional documentation required to verify the information you have provided. By agreeing to these Terms and Conditions, you give consent for Winbox to access, use, and store any identification verification or checks that may be made against you.

7. Placement of Bets

7.1 Acceptance of Bets

We accept bets for games that are advertised on the Website(s) and/or through the Device(s). All such bets are subject to the Betting Rules applicable to each event or game and to these Terms and Conditions. If a manifest error or mistake occurs or an incorrect participant is quoted for any event, all bets placed on that event shall be void. In the event of any malfunction to the Winbox gaming system, Winbox reserves the right to void any and all bets placed.

7.2 Right to Decline Bets

Notwithstanding any other provision in these Terms and Conditions, Winbox reserves the right, in our absolute discretion, to decline all or part of any bet placed without providing any reason whatsoever.

7.3 Account Suspension and Closure

Winbox reserves the right to suspend and/or close a customer's account at any time if it is believed that you have breached any of these Terms or have acted in a manner of cheating, hacking, attacking, manipulating, or damaging the normal betting spirits. Any winnings and/or payouts, including the balance in the account, shall be deemed forfeited and invalid.

7.4 Abnormal Bets

Any forms of "abnormal bets," including the use of artificial intelligence or "bots" on the Internet, will be VOID without prior notification. Any attempt or actual use of artificial intelligence by members will lead to termination of their account.

7.5 Responsibility for Activities

You are responsible and liable for all activities and transactions that take place through the use of any of the following:
- Your name
- Your account number
- Your username and password

8. Software License

8.1 Ownership of Software

You hereby acknowledge and agree that the Software made accessible to you is the property of Winbox, and you do not gain any rights to such Software whatsoever. You may not, in any way or by any means, adapt, copy, modify, reproduce, store, distribute, display, publicly perform, broadcast, publish, transmit, sell, rent, lease, license, or otherwise communicate or make available such Software to any other person, website, or on any other media and/or device.

8.2 License to Use Software

Winbox grants you a personal, non-exclusive, non-transferable, and revocable license to install and use the Software on your Device(s) (the "License") PROVIDED THAT such installation and use are made through a Device of which you are the primary user.

8.3 Purpose of the Software

The Software is licensed and distributed by Winbox solely for the purpose of enabling users of the Software to fully access and utilize the Services.

8.4 Restrictions on Software Use

You are not allowed to:
- Install or load the Software onto a server or other networked device.
- Copy, distribute, transfer, or assign the Software to any other person.
- Rent, lease, sublicense, or transfer the Software to any third party.
- Create or provide any means through which the Software may be used by others.
- Translate, decompile, disassemble, modify, reverse engineer, adapt, or create or make any attempts to create derivative works based on the whole or part of the Software.
- Use the Software in a manner prohibited by applicable laws or regulations.

1. Live Casino

Live Casino games are typically played using a deck of cards or other equipment. We offer a variety of Live Casino games, including baccarat, dragon tiger, roulette, blackjack, and more. For a smooth gaming experience, players should carefully review the 'Game Rules,' accessible through each Game Provider's game interface.
The timer (if any) informs players of the betting duration. Once the timer expires, betting is closed, and no more bets will be accepted.
In cases where errors in the live equipment lead to incorrect result entries, corrections will be made based on video recordings. Win/loss calculations will be based on the final corrected results.
Players acknowledge that live games are fast-paced and results are quickly determined. If there are discrepancies between the streaming results and the live game equipment results, the Game Provider reserves the right to consider the results from the live game equipment as final.
Unless otherwise specified, malfunctions of any sort (software or hardware) will void pays and play, meaning that any stake placed will be returned, regardless of any indicative result.
To maintain fair play, placing bets on more than one side simultaneously (e.g., players or bankers, big or small, odd or even, dragon and tiger) is not allowed.
All virtual outcomes in live casino games (if any) are for reference only and should not be used to determine the actual results of live casino games.
Players are expected to be polite and respectful in live casino games and refrain from using harsh language.
General Rules & Regulations complement the general Terms and Conditions of the website and do not contradict them. In case of a dispute, the terms stated in the Terms and Conditions shall prevail over those in the General Rules & Regulations.
Players are advised to carefully review the General Betting Rules for details, and explanations for specific games can be found in each Game Provider’s interface.

1. Slots

Players acknowledge that Slot Games are designed solely for entertainment purposes. It is understood that no monetary bets are required to participate in Slot Games. If a player wishes to play without betting money, they may do so in the "demo play" area only.
All values are expressed as actual wins in coins. The player's bet depends on the number of paylines, the number of coins per payline, and the coin size played.
Malfunctions of any sort will void pays and plays, meaning that any stake placed will be returned, regardless of any indicative result.
To fully understand the specifics, players are encouraged to thoroughly review the Paytable and Rules integrated within each game. These details are readily accessible within the games.

1. General rules and regulations

1.1 Bets Confirmation/Transactions

All bets are final once confirmed in the system. We do not process requests to change, void, or cancel bets after confirmation. In case of any disputes, Winbox and Management reserve the right of final decision.

1.2 Results and Settlement (Payout)

Results and Settlement (abbreviated as "R&S") refer to the final outcome of your bet selection and confirmation. Refer to point 5 in the terms of use. Your winnings will be credited to your account (product wallet, refer to FAQ) once your bet has been processed, resulted, and settled.

Results are determined according to the official result website of the relevant governing body at the time of event settlement. If no official result is available from the official website, the decision of the official governing body relating to the event at 24:00 hours (local time on the day of the event) shall determine the result. It is irrelevant for betting purposes if there is disqualification or any other changes to the event outcome if an official result already exists.

If the result settled differs from the result posted on the website (e.g., running announcement/text on the website), Winbox will reference the official website to rectify the result of the particular event.

The settlement of the particular event may be held, but no guarantees are provided for maximum delays if there is no result from the official website or governing body. Winbox will attempt to process the results and settlement as soon as possible after event completion once the result is made official. If no results are provided by the official website, we will use independent evidence to determine the results for bet settlement. If there is uncertainty and conflicting independent evidence on the results, we will settle on the majority independent view or where applicable, the official league website will take priority.

Winbox, at its sole discretion, reserves the final decision to void/cancel bets totally or partially if it reasonably believes that the result of the particular event became publicly known before the conclusion of the event or if bets have been offered and accepted due to an error.

In the event of uncertainty over any result, Winbox reserves the right to suspend settlement of any market.

Winbox and Management reserve the right of final decision on the outcome.

1.3 Scheduled Time

Your bet must be submitted and confirmed by the system before the scheduled/allocated time provided by the system. Your bet will not be accepted once the scheduled/allocated time expires and the event/match/game has started.

For events/matches/games/markets/products specified to accept bets after and during the event/match/game/market/product, the bets will be considered valid and accepted. Example: in Sports Betting for Live In-Running (In-Play, Betting In-Running) or any specified Betting In-Running match offers on the website.

If Winbox reasonably believes that your bet is confirmed after the scheduled time (non-specified event/match/game/market/product that is allowed to accept after the scheduled time, or if the event/match or market is not closed or suspended at the correct time, unnoticed changes of scheduled time from official/non-official sites, and other reasons), your bet is deemed void, and your bet amount (stakes) shall be refunded to your account.

Refer to point 5, terms of use. In case of any disputes, Winbox and Management reserve the right of final decision.

The winner of an event is determined at the conclusion of the event for purposes of determining the winning bets regardless of subsequent reversal of decisions or the result of any protest or appeal.

1.3.1 Periods of Time

1.3.1.1 The posted duration of an event is for reference purposes only. Bets will be valid despite changes in the scheduled duration.

1.3.1.2 Any incident during injury or stoppage time is deemed to have occurred at the end of regular time, e.g., a goal scored in first-half injury time of a soccer match is deemed to have been scored at 45 minutes.

1.4 Price, Odds

During your account opening (registration), you need to select your preferred odds format between Decimal, American, Malay, Hong Kong, and Indo odds format. Refer to FAQ. Once this odds format is registered, you will be offered the particular odds format, but the system shall not limit you from changing the odds format after logging into your account or from the specific product. You need to check the odds (price) before confirming your bet. Winbox reserves the right to correct any errors with the input of the betting odds in the particular event/match/game before or after the event/match/game has been resulted and settled. Refer to points 5 and 7, terms of use.

1.5 Change of Venue

All related bets are deemed void only if the venue is changed to the former away team’s home venue.

All relevant bets are deemed valid if the event is changed to another venue. This rule applies only to events where the team has a home arena.

2. Member Obligation

As a member, you hereby agree, acknowledge, and declare that:

1. Usage of Winbox Website:
- You will use the Winbox website (or any specified/alternative URLs, software, and applications) solely for genuine participation in the games, not for financial gain, abuse of the website/game, or fraudulent activities. Your participation is strictly in your personal capacity for recreational and entertainment purposes only.
- If there is evidence of a series of bets, bets on both sides, or containing the same selection(s) placed by or for the same member or group/syndicate, and Winbox reasonably believes the member has acted to defraud the system and website, Winbox reserves the right to suspend and/or close the account, void, cancel, and withhold any pending withdrawal.

2. Member’s Responsibility to Report:
- Members must instantly report in any of the following scenarios (refer to 5.1.3. Terms of Use):
- Incorrect results and settlement, regardless of how they occurred.
- Mistaken crediting of funds (amount/value) into your account.
- Winnings that do not belong to your account.
- Mistakenly paid out funds to your account, and you have intentionally requested for withdrawal of partial/full funds that do not belong to your account.
- If the location of the event/match/game changes and the particular event/match/game is yet to be suspended/closed on the website.

3. Account Security:
- Winbox is not liable for any financial loss or bets concluded by third parties or any other person using your account for wagering purposes. It is your responsibility to keep all your account details confidential. Winbox is not responsible for any issues arising from your negligence (refer to 2.5. (iii) and).

4. Conditions Leading to Void and Cancellation of Bets:
- All the conditions set forth and provisions therein result in the voiding and cancellation of bets. All Terms of Use apply. Winbox and Management reserve the right of final decision.

1. Lottery

Fair Gameplay and RNG System

To maintain fair gameplay, the Random Number Generator (RNG) system genuinely generates individual random numbers for each game without referencing any pre-stored results database or previous results history. The results are instantly displayed in the results history report, which shall prevail.

The Game Provider reserves the right to cancel or void the affected draw or bet in the event of:

Any technical glitch or malfunction of any sort, including but not limited to software, hardware, or connection errors and breakdowns.
Any suspicion that the player is committing an act of fraud, collusion, or other illegal activities.
An error (due to incorrect input by the Game Provider's Admin) or system failure, which results in incorrect odds being created and used.
Players are advised to carefully review the General Betting Rules for details. Explanations for specific games can be found in each Game Provider’s interface.

Winbox (hereinafter referred to as “Winbox”, “Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is a company licensed and regulated by the Government of Curaçao and has its office registered at 9 Abraham De Veerstraat Willemstad, Curaçao. Winbox is registered under the master license of Gaming Services Provider N.V. #365/JAZ.

This privacy policy outlines our policies and procedures on how we collect, manage, and use your personal information when you are using any Winbox branded pages, websites, mobile phone or tablet applications that are owned and/or operated by us, or any other methods that we use to make our service available to you. All information gathered from you will be kept confidential and secure. We promise to use, manage, and disclose your personal information in compliance with the Privacy Act and this privacy policy.

By using the Website, you confirm that you have read, understood, and agree to our privacy policy in full and that you agree to comply with it. In using the Website, you agree to be bound by the terms of this Privacy Policy. If you do not agree with this privacy policy, please do not use this Website. Winbox reserves the right, in its sole discretion, to review, amend, and update any part or all information of the privacy policy at any time without prior notice. Changes will be effective immediately upon posting on the site. It is your responsibility to review this privacy policy regularly and remain familiar with its terms.

1. Personal Information

Information Collection

Winbox may collect the following information about you:

- Name
- Email Address
- Personally Submitted Preferences
- Date of Birth
- Country of Citizenship
- Physical Address
- Identification Number
- Government Issued Identification
- Location Data
- Device Information
- IP Address

Methods of Information Collection

Winbox may use the following methods to collect personal information about you:

- The information you submit to Winbox when creating an account.
- Your conversations with our employees.

2. The Purposes of Collecting Your Personal Information

Purpose of Information Collection

Winbox will only use lawful and fair methods to collect information about you for the following purposes:

Know-Your-Customer (KYC) Identity Verification : To verify your identity as required by regulatory authorities.
Marketing Communications : If you opt to receive Winbox’s marketing communications.
Membership Approval : To approve your application for Winbox membership or any affiliated subdomains.
Service Delivery and Enhancement : To deliver and enhance our services to you as a member.
Security and Legal Compliance : To verify your identity and confirm your membership for security reasons and legal compliance.
Account Maintenance : To maintain your membership account.
User Experience Improvement : To enhance the website and telephone user experience, or to create, develop, and customize services and/or products that meet your preferences, including market research and promotional activities.
Product and Service Information : To inform you about our products or services that we believe may interest you through email, SMS, or telephone communication.
Business Operations : To compile aggregate data about members through demographic profiling and database analysis. Such data may be shared with potential and existing stakeholders to facilitate more efficient business operations for Winbox.

3. Winbox Marketing Communication and The Option to Opt-Out

Periodically, we may use your personal information to notify you about our products, services, and/or promotional activities of Winbox via email, SMS, telephone, or mail. If you wish to stop receiving any or all parts of marketing or promotional information from Winbox, please contact us at any time by email at winboxasia@gmail.com. We are happy to assist you.

Occasionally, we may reach out to you via the contact methods you provided during your membership registration for the management and administration of your Winbox account. Please be aware that your decision to opt-in or opt-out of our marketing communications will not impact such administrative communications.

4. Handling of Your Personal Information

We are committed to ensuring all personal information collected, used, or disclosed is accurate. Additionally, all personal information is encrypted and stored in a safe and secure environment accessible only by authorized personnel. We will only collect and store the personal information listed in this privacy policy, which is collected through your use of our Website and/or Services for the purposes of resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business purposes, enforcing our agreements, and complying with applicable laws.

Once the personal information is no longer necessary for any purpose allowed under the APPs, including our legal or operational obligations, Winbox will take action to destroy or permanently de-identify the personal information we hold about you.

5. Protection of Your Personal Information and Underage Gambling

By registering an account with us, you acknowledge that data transmission over the internet is not completely secure. Therefore, Winbox does not guarantee or warrant the security of any information you transmit over the internet. You are fully responsible for the personal information that you transmit to Winbox. Although Winbox will make every effort to safeguard your personal information from misuse, loss, unauthorized access, modification, or disclosure using password-protected systems, databases, and Secure Socket Layer (SSL) once your personal information is transmitted to our Website, we cannot guarantee complete security.

Your use of our Services or the act of providing personal information to us implies that you agree that we may contact you via the contact methods you provided during account creation regarding issues of security, privacy, and administration.

All related parties in Winbox, including employees, agents, and contractors, will take all reasonable steps to keep every member’s personal information and trading behavior confidential. However, Winbox cannot guarantee the security and confidentiality of public information. Public information includes, but is not limited to, information posted on bulletin boards or uploaded on social media (e.g., Facebook, Instagram, Twitter, and Chat Rooms).

Except as expressly included in this Policy, this Policy addresses only the use and disclosure of information we collect from you. We cannot ensure the protection of any information you provide to third-party online sites that link to or from our services or any information collected by third parties administering our affiliate program (if applicable) or any other program, as these third-party online sites are independently owned and operated. Any information collected by these third parties is governed by their privacy policies, if any. We encourage you to review their privacy policies before disclosing your personal information to them.

Winbox is committed to preventing children from using our services by rejecting their account creation and personal information. While we take measures to prevent underage gambling, parents or guardians should monitor their children's internet use by installing internet screening software and signing out of accounts after use. This also applies to people who share a computer with others. The responsibility of protecting the confidentiality of your account information, such as username and password, falls on you.

6. Access of Your Personal Information

To access the personal information that we hold about you, you may click the “Settings” link on the website or reach out to us by email at winboxasia@gmail.com. If your request is reasonable, we will grant you access to your personal information within a considerable period of time. If we find that granting you access to your personal information violates the APPs, including negatively impacting the privacy of another individual, we will not grant you access. However, we will attempt to find another way to fulfill your request.

For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your personal information where we are required to do so by law.

7. Removal of Personal Information

In the event that Winbox no longer has a legal basis to continue processing or storing your personal information, you may request us to delete or remove it. However, Winbox reserves the right not to comply with your request if there is a legal obligation to keep your data. Please note that under GDPR Article 17(3)(b), legal requirements take precedence over the right to be forgotten. Therefore, we may retain your data for five years. After this period, we will be able to process your request.

To request the removal of personal information, please contact us by email at winboxasia@gmail.com

8. Winbox’s Contact Details

Should you have any questions or wish to apply for access or correction, or file complaints regarding the ways we handle your personal information, please do not hesitate to contact us by email at winboxasia@gmail.com

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